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Problems Printing

The Trip Clip® Activities are printed as PDFs. You need a working PDF Viewer for your browser in order to print the Activities. Most of the printing problems customers run into are due to how their browser's PDF viewer is configured. If you're having one of these problems, click on it to see if any of the suggested solutions can help you:

Activities Don't Take Up the Whole Page

For some browsers, the built-in PDF viewer does not automatically print in Landscape Mode. Landscape Mode will correctly print each Activity as a half sheet of paper so they will fit perfectly on your clipboard.



You can fix this by choosing Landscape Printing in the Print dialog. This will work differently in different browsers, but you can either click the Printer icon that appears when you hold your mouse over the document, or you can right click on the document and choose print from the menu.

In Chrome, a print pane will show up on the left side of your screen. Click on the link that says "Print using system dialog... (Ctrl+Shift+P)".

For all browsers, you should now see a Print Dialog Box. Select the printer you want to print to, and click "Preferences" (Chrome) or "Properties" (Firefox and Internet Explorer).

Use the dropdown menu to change "Portrait" to "Landscape".

Click OK and The Trip Clip®Activities will should now print in landscape mode.

If you're finding that your list still doesn't fill the page, but it just looks slightly off center, you made need to change the scale of the print to 100%. Here is how to do this in each browser:

  • Chrome: In printer settings, set Scale to Custom, 100%
  • Firefox: Press Al+F, Select Page Setup, Uncheck 'Shrink to fit Page Width, Set to 100%
  • Microsoft Edge: In Printer Settings set the scale to Actual Size
  • Safari: In Printer Settings set the scale to 100%

Edge of Activity is Cut Off

The most common reason for this is that there is a problem with the PDF Viewer for your browser. Try printing in a different browser. The common choices are Chrome, Internet Explorer, Firefox, and Safari. If you are using one of these, pick a different one and print from there.

If a different browser doesn't work, try printing directly from Acrobat Reader:

  • First, save Activity or Print Queue as a PDF. To do this, right click on the preview of the activity you want to print, and select "Save as...". Save this to your hard drive as a .pdf.
  • Open Acrobat Reader. If you don't have it installed, you can install it for free here.
  • In Acrobat Reader, choose File->Open, and open the PDF file you just saved to your hard drive.

If you are still having trouble, the problem is with your printer. Some printers need more margin around the printed area than others. Although we try to leave enough margin for all printers, occasionally it's still not quite enough. If you find that the edge of your activites is getting cut off, try the following:

On the print dialog, check the Option "fit to page"
Click the File menu at the top (you may need to press the Alt key to get it to show up) and select Page Setup. On that dialog, check the checkbox that says Shrink to fit Page Width
On the print dialog, set the scale to 100%. If the edge is still cut off, try setting scale to 95%.

If your activities are still getting cut off, it is most likely a problem specific to your printer. Try a search on Google for the name of your printer and the text "PDFs are cut off". You may find others having the same problem and instructions on how to fix it.

Blocked Plug-In Error

If you are using Safari on a Mac, you may see an error message about the Plug-In being blocked. The Plug-In that's needed is for the PDF Viewer, since all of The Trip Clip® Activities are printed as PDFs. There are a couple of ways you can fix this:

  • Try a different browser like Chrome or Firefox
  • Right click on the Print button and choose to open it in a new tab.
  • Change your settings to always trust the Plug-In. Here are instructions for how to do that

Blank Page or Error

You may see one of the following when you click the purple Print button:

  • A blank page in the web browser
  • A red X icon
  • A broken-link inidcator, such as a red square, a blue triangle, or a blue circle
  • Error: "The Adobe Acrobat/Reader that is running cannot be used to view PDF files in a web browser. Adobe Acrobat/Reader version 8 or 9 is required. Please exit and try again."
  • Some other error message

1. Try a Different Browser

Because each browser uses its own PDF viewer plug-in, sometimes the quickest way to figure out what's wrong is to try a different browser, for example:

  • Mozilla Firefox
  • Microsoft Internet Explorer
  • Apple Safari
  • Google Chrome

If you are able to print from a different browser, the problem is with the PDF Viewer plug-in in your preferred browser. You can just print from the other browser, or you can continue troubleshooting to fix the problem with the PDF Viewer in your preferred browser.

If switching browsers didn't help, keep trying the steps below.

2. Install/Update Latest Adobe Software

Adobe releases free security updates quarterly. It is important to update your version of Reader or Acrobat to the latest release. The updates often include fixes to common problems. Download the latest free update:

  1. Open Acrobat Reader. If you don't have it installed, you can install it for free here.
  2. Choose Help > Check For Updates. If a new update is available, it installs automatically.

  3. Once installed, restart your computer

If updating Acrobat doesn't fix the problem, try this page for information about configuring the PDF viewer in your preferred browser.

3. Problem with PDF

If none of the above steps have worked, try viewing a different PDF. For example, see if this sample PDF displays in your browser. If this sample PDF works in your browser, then your PDF Viewer is fine and the problem is with The Trip Clip PDF. You should email me and I will help you.

If you are unable to see the PDF in your browser, then there is a problem with the PDF viewer in your browser or its settings. Try the steps below.

4. Problem with the browser or its settings

For a list of compatible browsers for Reader and Acrobat X, see this list of Compatible web browsers.

Switch to Compatibility View (Internet Explorer)

Some websites display better in the Compatibility View of Internet Explorer. The Compatibility View displays a page as if it was an earlier version of the browser. For instructions on how to switch to this view, see one of these documents on the Microsoft website:

Internet Explorer 9: How to use Compatibility View in Internet Explorer 9
Internet Explorer 8: Why are some webpages blank or incorrectly displayed in Internet Explorer.

Restart your computer and try opening the PDF again

Restart your computer, then open the web page again. Restarting clears the computer memory and memory cache. It is surprising how often simply restarting your computer resolves a display issue.

Delete temporary Internet files (Internet Explorer, Firefox, and Chrome)

Clear the browser cache (sometimes called 'temporary internet files') to ensure that you are viewing a fresh version of the page. When you open a webpage, the browser saves a temporary copy so that it opens more quickly next time. You want to force the browser to load the entire page directly from the server, rather than displaying a stored copy.

Be careful when selecting the options. You need to clear only the browser cache. If you clear all temporary internet files, you could delete the cookies that contain login information and preferences. As seen in this example below, most browsers let you choose the type of content you want to delete.

FireFox Clear All History dialog box lets you delete only the browser cache.
For instructions on how to clear the browser cache, refer to the browser documentation noted below:

Internet Explorer 9: View or delete temporary Internet files in Internet Explorer 9
Internet Explorer 8 and 7: Delete webpage History
Firefox: Remove recent browsing, search, and download history
Chrome: Delete cache and browsing history

Reset the Display PDF In Browser preference

  1. In Reader or Acrobat, right-click the document window, and select Page Display Preferences.
  2. From the list at left, select Internet.
  3. Deselect Display PDF In Browser, and then click OK.
  4. Choose Edit > Preferences > Internet, select Display PDF In Browser, and then click OK.
  5. Try to open the PDF again from the website.

View PDF in 32-bit version of Internet Explorer or Safari

Acrobat and Reader are 32-bit applications on Windows. If you try to open a PDF in a 64-bit version of Internet Explorer, the PDF opens in stand-alone Acrobat or Reader, not in Internet Explorer.

Note: Only Reader 10.1 or Acrobat 10.1 and later support Internet Explorer 9.

To make sure that you are using a 32-bit version of Internet Explorer, follow these steps:

  1. In Internet Explorer, choose Help > About Internet Explorer. (In some versions of Internet Explorer, select the Question mark in the upper-right corner to select About Internet Explorer). If you see "64-bit Edition" next to the version, then you need to switch to the 32-bit version of Internet Explorer.
  2. To switch to the 32-bit Internet Explorer, first exit 64-bit Internet Explorer. Then double-click the program icon for the 32-bit version: C:\Program Files (x86)\Internet Explorer\iexplore.exe

Remove DreamFactory (Firefox only)

If you receive the error "Cannot use Adobe Reader to view PDFs in your web browser," do the following:

  1. Choose Start > Run, type appwiz.cpl in the Open text box, and then click OK to open the Add Or Remove Programs dialog box.
  2. Select Change Or Remove Programs in the Add Or Remove Programs dialog box, select DreamFactory Runtime for Netscape, Mozilla and Firefox, and click Change/Remove.
  3. Click OK in the Remove Programs From Your Computer dialog box.

If none of these fixed your problem, email me and I will help figure out what's wrong.

Your Printer Shows an Error

The purple Print buttons works for you, but when you open the Print dialog box and click print you have one of these problems:

  • Your printer shows an error
  • The printer hangs or stops responding
  • Your printed pages have weird symbols on them instead of letters
  • Only part of the page prints

Adobe releases free security updates quarterly. It is important to update your version of Reader or Acrobat to the latest release. The updates often include fixes to common problems. Download the latest free update:

  1. Open Acrobat Reader. If you don't have it installed, you can install it for free here.
  2. Choose Help > Check For Updates. If a new update is available, it installs automatically.

  3. Once installed, restart your computer

Try printing again. If it still doesn't work, follow the steps below to print your activities as an image instead of a PDF.

Print As Image

The Trip Clip® lists are printed as PDFs which contain a large number of images. This can be problematic for some printers. I have found that converting the PDF to an image before printing simplifies the printed document, allowing it to be printed by these printers.

There are two different ways to turn your PDF into an image.

Option 1:

  1. Add any lists or activites you want to print to your Print Queue.
  2. Click the Print Queue menu item at the top of the page.
  3. On the left side of the page, under the heading TROUBLE PRINTING?, Find where it says 'Print image' and click on the word image.
  4. Click the link that says 'convert your Print Queue into an image'. This may be slow depending on how many activities you have stored in your Print Queue. If it is so slow that it never finishes, trying removing some pages from your Print Queue and print them a few at a time instead.
  5. Click the Print Now button at the top of the screen.

Option 2:
Your other choice is to save the PDF to your hard drive and then choose to print it as an image at print time.

  1. Click the purple Print button on the Trip Clip website.
  2. When you see the preview, right click on the printable activities pages in your browser.
  3. Click here if the purple Print button doesn't work for you.

  4. Select "Save as...". Save this to your hard drive as a .pdf.
  5. Open Acrobat Reader. If you don't have it installed, you can install it for free here.
  6. Open the PDF you saved in step 1
  7. Select Print
  8. On the Print dialog box, click the 'Advanced' button
  9. Check the checkbox labled 'Print As Image'
  10. Click OK
  11. Click Print

Whether or not this works, email me to tell me what you were trying to print, and what model printer you have. It also helps if you take a picture of the printed pages that printed incorrectly. This will either allow me to help solve your problem, or even if you were able to print, it will help me figure out how to fix it so that in the future you can print the PDF without having to change it to an image.

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